What Happened At ARLA Conference 2019?

Yesterday (Tuesday 2nd April), we joined thousands of letting agents at the ARLA Propertymark Conference 2019 at the ExCel Centre, London. Whilst providing agents with solutions they can use to ensure compliance, beat the tenant fee ban and grow their business, VTUK paid attention to the conference from key speakers happening across the day. Below we’ve summarised the key announcements from the day…

ARLA Remains A Trusted Symbol

Peter Savage highlighted how ARLA continuous to be a trusted symbol for renters. He revealed that 20% of the general public now know about ARLA, whilst 31% of those aged 18-30 are aware of ARLA, rising to 45% of those aged 18-30 in Greater London.

The Industry Should Unite

Paul Chapman, CEO of Countrywide, John Paul, MD of Castledene Group, Gillian Kent, Chairperson at Howsy and Jennie Fojtik, Head Of Leasing at Tipi explored the future business model. They clearly outlined how the industry should unite as the fee ban comes in, whilst work together to deliver an exceptional customer experience. They state the customer journey should come first before being enhanced by tech such as Openview.

We Could See A Property MOT

A debate on the topic of property regulation between Theresa Wallace, Head of Compliance at Savills, Sir Robin Wales, Former Mayor of Newham, Polly Neate, Chief Executive at Shelter, Richard Lambert, CEO at the National Landlords Association and Dr Julie Rugg revealed a lot of support for the introduction of a Property MOT. An interesting statistic revealed that 40% of the market are letting agents whilst the rest are landlords; the introduction of a Property MOT will help increase standards in the sector.

Landlords Need Agents

Rightmove’s Daniel Barea highlighted how the majority of landlords have not made any plans for the next two years, meaning more and more landlords need an agent’s support. This gives agents a fantastic opportunity to offer them services to assist them in letting a property.

Tenant Fee Toolkit

ARLA Propertymark’s Chief Executive, David Cox, announced ARLA’s Tenant Fee Toolkit. They’ve produced 18 mini videos agent’s can use to ensure they’re compliant with the fee ban, alongside useful fact sheets and documents, case studies from Scottish agents as well as 10 practical tips agents can do.

Change Is Key

Author and BBC Presenter, Tim Hartford spoke about adapting to an uncertain market. He spoke about an agent’s need for change as the fee ban comes in, turning problems into opportunities. We at VTUK can provide you with strategies you can use to not just circumvent your loss of income as a result of the ban but grow and thrive in today’s competitive market.

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Find out more about Openview, call 0800 328 0460, email info@vtuk.com or visit vtuk.com.

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