Lettings Tips

How do you find new landlords? Whether it’s on the phone, using prop tech such as Openview or just by simply asking, we’ve put together a useful guide. 1 On The Phone Talking directly to landlords is often the best way to make new business. Maximise your chances of receiving a referral by delivering exceptional service via phone. Ensure your staff are fully trained on your phone system, allowing them to deliver outstanding service. 2 Data Your database is full of hidden opportunities. Think outside the box and treat your clients as individuals with the potential to be managing a property you didn’t know about. Over 505 of landlords have more than one property. 3 Within Your Staff Cold call your own agency and listen to how your staff deal with a call. As well as this, test how your staff deal with portal leads, this will give you an …

With over 150 forms of landlord law, the complexities of drawing up a tenancy agreement and the continuous maintenance of the let, letting a property is getting more and more difficult. As a letting agent, you should elaborate on this when trying to win business from your landlord, convincing them to turn to a managed strategy. Below we’ve outlined key things your landlords and yourself as a letting agent need to consider. 1 Repairs Ensuring you correctly manage your repairs and maintenance will not only allow you to successfully serve a Section 21 but will also keep the property in good condition, reducing the risk of the tenant living in conditions unfit for human habitation. Openview’s Task Manager ensures tenant’s report repairs, instantly, online to yourself, meaning you can consult the contractor immediately, resolving the repairs process. 2 Tenants Knowing your tenant is an important part of letting a property. …

Letting to a friend or family member? Read our guest blog… I’m sure we all have customers who insist on renting to their family members, personally I couldn’t think of anything worse. It’s not that I’m against family but renting to family never seems to end well. I have a close friend a few years ago who asked me to go and value his rental house. As a friend I was brutally blunt with him about the mess, dirty nappies and even worse dirty underwear. I went on to mention that I thought the parents were border unfit to bring children up due to the overall mess, dog mess in the garden etc etc. SO! you can imagine my worst nightmare when my friend says “Bloody kids hey,,, who`d have them?” It was only his son and daughter in law! What do you say to that??? We went onto let …