Is it acceptable to tell tenants that the only way to report repairs is via your website or through an app like Task Manager?
You can’t dictate how tenant’s report repairs, it’s the tenant’s choice how they do this. Your tenancy agreement should clearly state this, highlighting how tenants can report repairs in writing, in person, online, by phone or by text. When instructing your tenants, tell them to report repairs via Task Manager and explain the benefits they’ll receive which will hopefully encourage them to do so.
You should also keep a record of the communication you’ve had with your tenant as well as the repair. Changes to the Homes (Fitness For Human Habitation) Bill means agents should keep a record of the repair through photo’s and written evidence before and after the tenancy.